Terms & Conditions
Company: LXRYWEEKENDS
Company Number: 16723119

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1. Introduction

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Welcome to LXRYWEEKENDS (“we”, “our”, or “us”).

By making a booking through LXRYWEEKENDS, you agree to the following Terms & Conditions. Please read them carefully, as they outline the basis of your booking and our responsibilities as an events and travel agency.

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These Terms & Conditions apply to all bookings made with LXRYWEEKENDS from August 2025 onwards, covering all destinations and services provided by LXRYWEEKENDS, including those within the United Kingdom, Ireland, Europe, and the United States.

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2. Role as an Agency

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LXRYWEEKENDS operates as an event and travel agency, arranging accommodation, activities, transfers, and other services on behalf of clients through our trusted network of suppliers and partners across the UK and Europe.

When you make a booking with us:

• You are entering into a contract with LXRYWEEKENDS as an agency, not directly with individual suppliers (e.g., hotels, activity providers, or transfer companies).

• We act as the intermediary to manage all arrangements, payments, and confirmations with our suppliers.

• All booking confirmations issued by LXRYWEEKENDS represent verified arrangements made via our approved suppliers.

Please note that any confirmations received through LXRYWEEKENDS are valid and recognised as part of your official booking.
We do not disclose supplier contact details, cost prices, or internal arrangements. You will only be provided with relevant details, such as:

• Accommodation name and address

• Activity details and timings

• Transfer information

• Local guide contact (where applicable)

All other supplier correspondence is handled exclusively by LXRYWEEKENDS.

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3. Communication Protocol

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From the moment a booking is made through LXRYWEEKENDS, all communication must be directed through us.
Clients must not contact any suppliers directly under any circumstances.
This includes hotels, activity providers, transfer companies, or local representatives.

Any questions, requests, or issues must be raised directly with your designated LXRYWEEKENDS event manager or our central support team.
This ensures clarity, protects your booking, and allows us to manage all arrangements efficiently and professionally.

Failure to follow this communication policy may result in confusion or disruption to your booking, for which LXRYWEEKENDS will not be held responsible.

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4. Deposits & Payments

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• A non-refundable deposit of £100 is required to secure your group booking.

• This deposit confirms your intention to book and allows us to hold availability with our suppliers.

• No services are considered confirmed until this deposit is received.

• The remaining balance will be outlined in your booking invoice and must be paid by the specified due date.

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5. Cancellations & Refunds

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We understand that plans can change, but cancellations impact both our agency and our suppliers. Therefore, the following policy applies:

a. Deposits:

• The initial £100 deposit is non-refundable under all circumstances.

b. Group Cancellations:

• If a group cancels after deposits have been paid to suppliers (for accommodation, activities, or transfers), only funds that have not been committed or are recoverable from suppliers can be refunded.

• Any non-recoverable supplier payments remain non-refundable.

c. Cancellations within Six (6) Weeks of the Event Date:

• Any cancellation made within six weeks of your scheduled event date is fully non-refundable, as by this time all supplier services will have been confirmed and paid for.

d. Partial Cancellations:

• If individuals within a group cancel, we will do our best to adjust the overall cost where possible, but supplier terms may still apply.

• Any per-person adjustments are at the discretion of LXRYWEEKENDS and its suppliers.

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6. Changes to Bookings

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If you wish to make changes after your booking is confirmed, we will do our best to accommodate your request.
However:

• Changes may be subject to supplier approval and may incur additional charges.

• We cannot guarantee that all amendments will be possible, especially close to the event date.

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7. Supplier Liability

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LXRYWEEKENDS acts as an agent between clients and third-party suppliers. While we carefully vet and select our partners:

• We are not liable for any injury, loss, damage, delay, or inconvenience caused directly by a supplier’s act or omission.

• Any issues arising during your stay or activity will be managed through us, but the responsibility for the actual delivery of services rests with the supplier.

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8. Client Responsibility

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By booking with LXRYWEEKENDS, you agree:

• To provide accurate group and payment details.

• To behave respectfully at all venues and accommodations.

• To comply with supplier and local regulations (including any damages, deposits, or conduct requirements).

Failure to adhere to supplier or accommodation rules may result in immediate cancellation of services without refund.

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9. Non-Disclosure of Supplier Information

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LXRYWEEKENDS maintains exclusive supplier relationships and commercial arrangements.
For privacy and commercial reasons:

• We do not disclose supplier cost prices or direct contact details.

• All communication regarding your booking must go through LXRYWEEKENDS.

This ensures clear accountability and smooth coordination between clients, suppliers, and our team.

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10. Travel Insurance

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We strongly recommend that all clients obtain adequate travel and event insurance to cover cancellations, medical emergencies, or any unforeseen circumstances.
LXRYWEEKENDS does not provide or arrange insurance directly.

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11. ATOL and Flight Bookings

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LXRYWEEKENDS does not currently offer or arrange flights and is therefore not required to hold ATOL certification.
All bookings are ground-based arrangements (accommodation, activities, transport, etc.).

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12. Complaints Procedure

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Should you encounter any issues during your trip:

• Please contact your assigned event manager or LXRYWEEKENDS representative immediately.

• We will liaise directly with suppliers to resolve matters as quickly as possible.

Complaints raised after the event without prior notification may be more difficult to address.

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13. Governing Law

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These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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14. Contact Information

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For all booking queries, amendments, or support:
contact@lxryweekends.com